All Systems Operational
Web Application Operational
Home Operational
Audience Contacts and Groups Operational
Segments Operational
Signup Form Editor Operational
Lightbox Form Editor Operational
Imports Operational
Email Editor Operational
Image and Document Libraries Operational
Landing Page Editor Operational
Response Collection Operational
Response Display Operational
Automation Workflow Editor Operational
Account Settings & Billing Operational
Exports Operational
Email Sending Operational
Email Campaigns Operational
Automated Mailings Operational
Test Emails Operational
API Operational
Marketing Site (www.myemma.com) Operational
Support Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - We have the official all clear from our systems teams. Thanks for your patience!
Feb 19, 18:03 CST
Monitoring - A fix has been implemented for the earlier import and sending delays, and we're now monitoring. We'll give the official all clear here soon!
Feb 19, 17:28 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 19, 17:08 CST
Update - We are continuing to investigate the intermittent delays around import processing and the sending of mailings. No need to restart an import or resend a mailing -- we'll continue to process through those already queued up. Thanks for your patience, and we'll continue to update here!
Feb 19, 16:46 CST
Investigating - We are digging in on reports of intermittent delays around import processing and the sending of mailings. No need to restart an import or resend a mailing -- we'll continue to process through those already queued up. Thanks!
Feb 19, 16:04 CST
Feb 18, 2020

No incidents reported.

Feb 17, 2020
Resolved - The Emma Support Hub is again loading normally. Thanks for your patience!
Feb 17, 09:57 CST
Identified - The provider we use to host the Emma Support Hub (help.myemma.com) is experiencing slow loading of content, which may also be experienced on the user end. We're monitoring the partner's status page, and we'll update here as soon as there's an all clear!

If you can't get the Support Hub to load and need to reach Emma Support by phone, please call us at (888) 493-2525.
Feb 17, 09:18 CST
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.