In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:02 CST
Scheduled - On the evenings of Jan. 14-16, we have system maintenance windows scheduled from 7pm until 1am Central nightly. A small segment of accounts may experience slowness in the application or have problems logging in for up to 30 minutes during the maintenance window. While there’s a slight chance of a brief delay in response data displaying in-account, all data will still be collected.
Web Application Under Maintenance
Home Under Maintenance
Audience Contacts and Groups Operational
Segments Operational
Signup Form Editor Operational
Lightbox Form Editor Operational
Imports Operational
Email Editor Operational
Image and Document Libraries Operational
Landing Page Editor Operational
Response Collection Operational
Response Display Under Maintenance
Automation Workflow Editor Operational
Account Settings & Billing Operational
Exports Operational
Email Sending Operational
Email Campaigns Operational
Automated Mailings Operational
Test Emails Operational
API Operational
Marketing Site (www.myemma.com) Operational
Support Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We have a two-hour system maintenance window scheduled for 7pm Central on January 21. During that window, a small segment of accounts may experience up to 15 minutes of slowness navigating within the application, especially within the audience and response sections. All response data will be accurately reflected when the maintenance completes, and no disruption to the sending of mailings is expected.
Posted on Jan 15, 10:05 CST
Past Incidents
Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:00 CST
Scheduled - On the evenings of Jan. 14-16, we have system maintenance windows scheduled from 7pm until 1am Central nightly. A small segment of accounts may experience slowness in the application or have problems logging in for up to 30 minutes during the maintenance window. While there’s a slight chance of a brief delay in response data displaying in-account, all data will still be collected.
Jan 8, 11:58 CST
Jan 15, 2021
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 19:01 CST
Scheduled - On the evenings of Jan. 14-16, we have system maintenance windows scheduled from 7pm until 1am Central nightly. A small segment of accounts may experience slowness in the application or have problems logging in for up to 30 minutes during the maintenance window. While there’s a slight chance of a brief delay in response data displaying in-account, all data will still be collected.
Jan 8, 11:57 CST
Jan 14, 2021
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
Resolved - The issue with intermittent navigation issues has been resolved, and you should now be able to navigate within the app as expected. Thank you!
Jan 5, 10:15 CST
Monitoring - A fix has been implemented to address the intermittent navigation errors, and we're now monitoring to confirm the issue is all clear. If you run into further intermittent navigation errors from this point, please reach out to our support team at help.myemma.com with specifics. Thank you!
Jan 5, 09:38 CST
Identified - We've identified the issue causing intermittent errors navigating within the application and are working on a fix. Thanks for your continued patience!
Jan 5, 09:24 CST
Investigating - We've received reports of intermittent errors when logging in or navigating within the application. These seem to be passing errors that are often cleared with a refresh. Our teams are digging in, and we'll continue to update here. Thanks!
Jan 5, 08:35 CST
Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.