All Systems Operational
Web Application Operational
Home Operational
Audience Contacts and Groups Operational
Segments Operational
Signup Form Editor Operational
Lightbox Form Editor Operational
Imports Operational
Email Editor Operational
Image and Document Libraries Operational
Landing Page Editor Operational
Response Collection Operational
Response Display Operational
Automation Workflow Editor Operational
Account Settings & Billing Operational
Exports Operational
Email Sending Operational
Email Campaigns Operational
Automated Mailings Operational
Test Emails Operational
API Operational
Marketing Site (www.myemma.com) Operational
Support Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2020

No incidents reported today.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 12:58 CDT
Monitoring - We have implemented a fix and are currently monitoring the results.
Oct 14, 12:31 CDT
Update - We have received several reports of delays in receiving test emails.

In ramping up for holiday sending volume, we made some changes on our back end. Even though the receiving email domains accept the messages immediately from our sending servers, we’re finding that changed how speedy a few smaller domains deliver Emma messages to the inbox.

We’re making some tweaks on our side to attempt to improve inbox routing by the receiving servers, but you can currently follow our allowlisting steps, which we expect should resolve the trouble.
Oct 14, 11:55 CDT
Identified - We have received several reports of delays in receiving test emails. Our team has identified the issue and are working on a resolution.
Oct 14, 11:48 CDT
Oct 13, 2020
Resolved - This incident has been resolved.
Oct 13, 12:31 CDT
Monitoring - We’ve dug in to all of the reports of test emails taking longer than usual to arrive, and we are able to confirm prompt acceptance by the receiving email servers from our sending servers. We’ll continue to monitor on our side for any new trends related to the application or our sending servers. Please ensure you’ve followed all of the deliverability steps in our Support Hub to ensure prompt routing to your inbox by your receiving email server: https://support.myemma.com/s/article/Starting-Off-Strong-with-Deliverability-Best-Practices
Oct 13, 11:59 CDT
Investigating - We've received multiple reports of test emails taking longer than normal to be received. We are currently investigating.
Oct 13, 11:36 CDT
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Completed - The scheduled maintenance has been completed.
Oct 8, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 CDT
Scheduled - We have a system maintenance window scheduled to begin at 6 p.m. Central on Thursday, October 6. We don’t expect noticeable customer impact, but there’s slight potential for a few minutes intermittent disruption to application access.
Oct 5, 14:19 CDT
Oct 7, 2020
Completed - The scheduled maintenance has been completed.
Oct 7, 02:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 CDT
Scheduled - We have a system maintenance window scheduled to begin at 11 p.m. Central on Tuesday, Oct. 6. During this block customers may experience brief delays in sending. We don’t expect any impact to application access, and any mailings that are scheduled during the window will send immediately after the brief delay.
Oct 5, 14:01 CDT
Oct 6, 2020
Oct 5, 2020

No incidents reported.