Service Status

Web Application

All systems normal

Web Application > Home

All systems normal

Web Application > Audience Contacts and Groups

All systems normal

Web Application > Segments

All systems normal

Web Application > Signup Form Editor

All systems normal

Web Application > Lightbox Form Editor

All systems normal

Web Application > Imports

All systems normal

Web Application > Email Editor

All systems normal

Web Application > Image and Document Libraries

All systems normal

Web Application > Landing Page Editor

All systems normal

Web Application > Response Collection

All systems normal

Web Application > Response Display

All systems normal

Web Application > Automation Workflow Editor

All systems normal

Web Application > Account Settings & Billing

All systems normal

Web Application > Exports

All systems normal

Email Sending

All systems normal

Email Sending > Email Campaigns

All systems normal

Email Sending > Automated Mailings

All systems normal

Email Sending > Test Emails

All systems normal

API

All systems normal

Marketing Site (www.myemma.com)

All systems normal

Support Hub

All systems normal

Past Incidents

Last Week

Application slowness and sending delays

July 28, 1:19pm

Web Application Email Sending Email Campaigns Home Automated Mailings Audience Contacts and Groups Test Emails Segments Signup Form Editor Lightbox Form Editor Imports Email Editor Image and Document Libraries Landing Page Editor Response Collection Response Display Automation Workflow Editor Account Settings & Billing Exports

Jul-28, 1:19pm

[closed]

We've received reports of the application loading slowly as well as delayed arrival of sent campaigns. We've determined the issue is due to a third party vendor incident. We are monitoring the incident and making changes on our end to mitigate impact to our application. Stay tuned for updates.

Jul-28, 3:02pm

Any mailings that were affected by the initial sending delays are now fully caught up, and there is no need to resend your campaigns. We are continuing to monitor our systems. Please stay tuned for further updates.

Jul-28, 4:00pm

After extensive monitoring on our end, and with verification from our third-party vendor that their systems are fully operational, we are marking this incident to resolved.

Week of 07/17/2022

OptOut Links Returning An "Invalid" Response

July 21, 9:53am

Web Application Audience Contacts and Groups

Jul-21, 9:53am

[closed]

Starting at 4pm central on 7/20/2022, clicking an optout link returns an "invalid" response.

Our product team has identified the issue and is working on a resolution now.

Jul-21, 10:46am

Our product team has deployed a fix that has OptOut links working normally now.