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Past Incidents
This Week
Home Audience Contacts and Groups Segments Signup Form Editor Lightbox Form Editor Imports Email Editor Image and Document Libraries Landing Page Editor Response Collection Response Display Automation Workflow Editor Account Settings & Billing Exports Web Application
Sep-25, 6:00pm
[upcoming]

On Saturday, 9/25, at 6:00pm CDT, we will be upgrading our accounts database. This will cause the application to be unaccessible during the time of the upgrade, which we anticipate being less than one hour. 

Scheduled and automated mailings should run normally during this time, as the database being updated only affects the ability to use the application. 

We will be monitoring and testing during and after the upgrade to ensure everything returns to normal working order. 

Thank you! 

Last Week
Web Application Email Sending Response Collection Email Campaigns Test Emails
Sep-15, 2:00pm
[closed]

This afternoon, we began receiving reports of messages receiving a soft-bounce due to a database issue. 

The issue has been resolved, and we are currently looking into the cause and scope of the issue to determine any further actions. 

Stay tuned for additional information.

Sep-15, 3:07pm

We've identified the cause of the incident and a fix has been implemented.

During the incident some audience members were moved into Error status, and we are currently working to move them back to Active.

Stay tuned for additional information.

Sep-15, 4:32pm

Audience members that were incorrectly moved to Error status during today's incident have been returned to Active status. 

Feel free to create a segment or group from those contacts that bounced and re-send your mailing to them. 

Thank you for your patience!

- Emma 

Sep-15, 5:40pm

Audience members that were incorrectly moved to Error status during today's incident have been returned to Active status. 

Feel free to create a segment or group from those contacts that bounced and re-send your mailing to them. 

Thank you for your patience!

- Emma