On Saturday, 9/25, at 6:00pm CDT, we will be upgrading our accounts database. This will cause the application to be unaccessible during the time of the upgrade, which we anticipate being less than one hour. 

Scheduled and automated mailings should run normally during this time, as the database being updated only affects the ability to use the application. 

We will be monitoring and testing during and after the upgrade to ensure everything returns to normal working order. 

Thank you! 

This afternoon, we began receiving reports of messages receiving a soft-bounce due to a database issue. 

The issue has been resolved, and we are currently looking into the cause and scope of the issue to determine any further actions. 

Stay tuned for additional information.

We've identified the cause of the incident and a fix has been implemented.

During the incident some audience members were moved into Error status, and we are currently working to move them back to Active.

Stay tuned for additional information.

Audience members that were incorrectly moved to Error status during today's incident have been returned to Active status. 

Feel free to create a segment or group from those contacts that bounced and re-send your mailing to them. 

Thank you for your patience!

- Emma 

Audience members that were incorrectly moved to Error status during today's incident have been returned to Active status. 

Feel free to create a segment or group from those contacts that bounced and re-send your mailing to them. 

Thank you for your patience!

- Emma