We are currently investigating an issue where users that have SMS-based 2FA setup for login are not receiving their codes.
Our teams have found that this is a provider-related issue affecting users that are on Verizon Wireless networks. They are continuing to work towards a resolution.
If you are an affected user and need assistance logging into Emma; please go to our Support Hub and use the GET SUPPORT option to reach out.
We are seeing a return to normal SMS delivery of these 2FA codes for affected users.
We will continue to monitor our systems and will provide an update when it is fully resolved.
The incident is now resolved.
We will be conducting routine maintenance on the app September 26, 2023 at 7pm Central. The maintenance will run for two hours, and we are expecting the app to be unavailable for 10-20 minutes during this time. Scheduled campaigns will continue to send during this timeframe.
The scheduled maintenance has been completed
The Emma Support Hub will be undergoing routine maintenance this Saturday, Sept. 16, 2023 around 8pm Central. During this time, the site will be unavailable for a few hours.
We're receiving reports of the app responding slower than normal. We're currently investigating the issue and will provide an update soon.
The app appears to be functioning normally again, and we are continuing to monitor this issue.
Emma will be performing database updates on Tuesday, September 5th from 7pm-9pm central.
During this window, we expect downtime of up to 20mins, and users may not be able to log in to our application or navigate within the app.
We also expect that our API, Integrations, Email Sending, and Response data collection will be affected, but services will return to normal after the expected downtime.