Emma Status

All Systems Operational

Web Application Operational

Home Operational

Audience Contacts and Groups Operational

Segments Operational

Signup Form Editor Operational

Lightbox Form Editor Operational

Imports Operational

Email Editor Operational

Image and Document Libraries Operational

Landing Page Editor Operational

Response Collection Operational

Response Display Operational

Automation Workflow Editor Operational

Account Settings & Billing Operational

Exports Operational

Email Sending Operational

Email Campaigns Operational

Automated Mailings Operational

Test Emails Operational

API Operational

Marketing Site (www.myemma.com) Operational

Support Hub Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 24, 2019

No incidents reported today.

Aug 23, 2019

Reports of trouble navigating within the application

Resolved - This incident has been resolved.
Aug 23, 12:52 CDT

Monitoring - A fix has been implemented to address the trouble some users were experiencing related to the audience section of accounts. While there may be a small delay working through the backlog, we expect the intermittent impacts to group or segment processing, imports and exports, mailing approvals, designating recipients for mailings, creating new subaccounts and delays in reflecting response data are resolved.

We'll continue to monitor and will share the official all clear here. Thanks for your patience!
Aug 23, 10:59 CDT

Update - We’re investigating reports of application trouble for some users related to the audience section of accounts. This could cause intermittent impacts to group or segment processing, imports and exports, mailing approvals, designating recipients for mailings and possible delays in reflecting response data.
Aug 23, 09:56 CDT

Update - We are continuing to investigate this issue.
Aug 23, 09:25 CDT

Update - We are continuing to investigate this issue.
Aug 23, 09:17 CDT

Investigating - We are currently investigating this issue.
Aug 23, 09:11 CDT

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

Reports of intermittent sending delays

Resolved - We've got the official all clear on the earlier intermittent sending delays. Thank you!
Aug 19, 16:07 CDT

Monitoring - A fix has been implemented to address the delayed sending that was impacting some mailings. We'll continue to monitor but expect that any delayed mailings should now be sending.
Aug 19, 14:58 CDT

Investigating - We're receiving reports of some mailings running into intermittent delayed sending. We're digging in and will continue to update here.
Aug 19, 14:43 CDT

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

Reports of delayed navigation

Resolved - We haven't had any further reports, and we're giving the all clear on this issue.
Aug 11, 08:00 CDT

Monitoring - We pushed out a change that we believe resolved the reports of delayed navigation within the application. If you're having any lingering navigation trouble, please do a quick hard refresh within your browser to get things smooth sailing.

If you’re using Mac OS, just press "cmd + shift + R" to do a hard refresh. If you’re on Windows, "ctrl + shift + R" will hard refresh for you.

We’re continuing to monitor on our end!
Aug 10, 17:15 CDT

Investigating - We’ve had reports of delayed navigation within the application since our earlier scheduled maintenance concluded, and we’ve found that a hard refresh within your browser helps get things moving.

If you’re using Mac OS, just press "cmd + shift + R" to do a hard refresh. If you’re on Windows, "ctrl + shift + R" will hard refresh for you.

We’re also digging in on the reports on our end and will update here!
Aug 10, 16:29 CDT

Aug 10, 2019

System maintenance scheduled to begin 7 a.m. CDT on Saturday, August 10

Completed - The scheduled maintenance has been completed.
Aug 10, 14:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 CDT

Scheduled - We have system maintenance scheduled for 7 a.m. to 2 p.m. CDT on Saturday, August 10. During this maintenance window, the application and API will be intermittently available with the potential for extended periods of downtime as we migrate to a new datacenter. Scheduled mailings may also have intermittent sending delays while the maintenance is in progress.
Jul 23, 14:46 CDT