All Systems Operational
Web Application Operational
Home Operational
Audience Contacts and Groups Operational
Segments Operational
Signup Form Editor Operational
Lightbox Form Editor Operational
Imports Operational
Email Editor Operational
Image and Document Libraries Operational
Landing Page Editor Operational
Response Collection Operational
Response Display Operational
Automation Workflow Editor Operational
Account Settings & Billing Operational
Exports Operational
Email Sending Operational
Email Campaigns Operational
Automated Mailings Operational
Test Emails Operational
API Operational
Marketing Site (www.myemma.com) Operational
Support Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 24, 2019

No incidents reported today.

Aug 23, 2019
Resolved - This incident has been resolved.
Aug 23, 12:52 CDT
Monitoring - A fix has been implemented to address the trouble some users were experiencing related to the audience section of accounts. While there may be a small delay working through the backlog, we expect the intermittent impacts to group or segment processing, imports and exports, mailing approvals, designating recipients for mailings, creating new subaccounts and delays in reflecting response data are resolved.

We'll continue to monitor and will share the official all clear here. Thanks for your patience!
Aug 23, 10:59 CDT
Update - We’re investigating reports of application trouble for some users related to the audience section of accounts. This could cause intermittent impacts to group or segment processing, imports and exports, mailing approvals, designating recipients for mailings and possible delays in reflecting response data.
Aug 23, 09:56 CDT
Update - We’re investigating reports of application trouble for some users related to the audience section of accounts. This could cause intermittent impacts to group or segment processing, imports and exports, mailing approvals, designating recipients for mailings and possible delays in reflecting response data.
Aug 23, 09:56 CDT
Update - We are continuing to investigate this issue.
Aug 23, 09:25 CDT
Update - We are continuing to investigate this issue.
Aug 23, 09:17 CDT
Investigating - We are currently investigating this issue.
Aug 23, 09:11 CDT
Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Resolved - We've got the official all clear on the earlier intermittent sending delays. Thank you!
Aug 19, 16:07 CDT
Monitoring - A fix has been implemented to address the delayed sending that was impacting some mailings. We'll continue to monitor but expect that any delayed mailings should now be sending.
Aug 19, 14:58 CDT
Investigating - We're receiving reports of some mailings running into intermittent delayed sending. We're digging in and will continue to update here.
Aug 19, 14:43 CDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019
Resolved - We haven't had any further reports, and we're giving the all clear on this issue.
Aug 11, 08:00 CDT
Monitoring - We pushed out a change that we believe resolved the reports of delayed navigation within the application. If you're having any lingering navigation trouble, please do a quick hard refresh within your browser to get things smooth sailing.

If you’re using Mac OS, just press "cmd + shift + R" to do a hard refresh. If you’re on Windows, "ctrl + shift + R" will hard refresh for you.

We’re continuing to monitor on our end!
Aug 10, 17:15 CDT
Investigating - We’ve had reports of delayed navigation within the application since our earlier scheduled maintenance concluded, and we’ve found that a hard refresh within your browser helps get things moving.

If you’re using Mac OS, just press "cmd + shift + R" to do a hard refresh. If you’re on Windows, "ctrl + shift + R" will hard refresh for you.

We’re also digging in on the reports on our end and will update here!
Aug 10, 16:29 CDT
Aug 10, 2019
Completed - The scheduled maintenance has been completed.
Aug 10, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 CDT
Scheduled - We have system maintenance scheduled for 7 a.m. to 2 p.m. CDT on Saturday, August 10. During this maintenance window, the application and API will be intermittently available with the potential for extended periods of downtime as we migrate to a new datacenter. Scheduled mailings may also have intermittent sending delays while the maintenance is in progress.
Jul 23, 14:46 CDT