Emma Status

All Systems Operational

Web Application Operational

Home Operational

Audience Contacts and Groups Operational

Segments Operational

Signup Form Editor Operational

Lightbox Form Editor Operational

Imports Operational

Email Editor Operational

Image and Document Libraries Operational

Landing Page Editor Operational

Response Collection Operational

Response Display Operational

Automation Workflow Editor Operational

Account Settings & Billing Operational

Exports Operational

Email Sending Operational

Email Campaigns Operational

Automated Mailings Operational

Test Emails Operational

API Operational

Marketing Site (www.myemma.com) Operational

Support Hub Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 19, 2020

No incidents reported today.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Delays in receiving test mailings

Resolved - This incident has been resolved.
Oct 14, 12:58 CDT

Monitoring - We have implemented a fix and are currently monitoring the results.
Oct 14, 12:31 CDT

Update - We have received several reports of delays in receiving test emails.

In ramping up for holiday sending volume, we made some changes on our back end. Even though the receiving email domains accept the messages immediately from our sending servers, we’re finding that changed how speedy a few smaller domains deliver Emma messages to the inbox.

We’re making some tweaks on our side to attempt to improve inbox routing by the receiving servers, but you can currently follow our allowlisting steps, which we expect should resolve the trouble.
Oct 14, 11:55 CDT

Identified - We have received several reports of delays in receiving test emails. Our team has identified the issue and are working on a resolution.
Oct 14, 11:48 CDT

Oct 13, 2020

Reports of delayed test emails.

Resolved - This incident has been resolved.
Oct 13, 12:31 CDT

Monitoring - We’ve dug in to all of the reports of test emails taking longer than usual to arrive, and we are able to confirm prompt acceptance by the receiving email servers from our sending servers. We’ll continue to monitor on our side for any new trends related to the application or our sending servers. Please ensure you’ve followed all of the deliverability steps in our Support Hub to ensure prompt routing to your inbox by your receiving email server: https://support.myemma.com/s/article/Starting-Off-Strong-with-Deliverability-Best-Practices
Oct 13, 11:59 CDT

Investigating - We've received multiple reports of test emails taking longer than normal to be received. We are currently investigating.
Oct 13, 11:36 CDT

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

System maintenance scheduled for 6 p.m. Central on Thursday, Oct. 8

Completed - The scheduled maintenance has been completed.
Oct 8, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 CDT

Scheduled - We have a system maintenance window scheduled to begin at 6 p.m. Central on Thursday, October 6. We don’t expect noticeable customer impact, but there’s slight potential for a few minutes intermittent disruption to application access.
Oct 5, 14:19 CDT

Oct 7, 2020

System maintenance scheduled for 11 p.m. Central on Tuesday, Oct. 6

Completed - The scheduled maintenance has been completed.
Oct 7, 02:02 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 CDT

Scheduled - We have a system maintenance window scheduled to begin at 11 p.m. Central on Tuesday, Oct. 6. During this block customers may experience brief delays in sending. We don’t expect any impact to application access, and any mailings that are scheduled during the window will send immediately after the brief delay.
Oct 5, 14:01 CDT

Oct 6, 2020

Oct 5, 2020

No incidents reported.