Service Status

Web Application

All systems normal

Web Application > Home

All systems normal

Web Application > Audience Contacts and Groups

All systems normal

Web Application > Segments

All systems normal

Web Application > Signup Form Editor

All systems normal

Web Application > Lightbox Form Editor

All systems normal

Web Application > Imports

All systems normal

Web Application > Email Editor

All systems normal

Web Application > Image and Document Libraries

All systems normal

Web Application > Landing Page Editor

All systems normal

Web Application > Response Collection

All systems normal

Web Application > Response Display

All systems normal

Web Application > Automation Workflow Editor

All systems normal

Web Application > Account Settings & Billing

All systems normal

Web Application > Exports

All systems normal

Email Sending

All systems normal

Email Sending > Email Campaigns

All systems normal

Email Sending > Automated Mailings

All systems normal

Email Sending > Test Emails

All systems normal

API

All systems normal

Marketing Site (www.myemma.com)

All systems normal

Support Hub

All systems normal

Past Incidents

Week of 10/29/2023

App issues with logging in/user access

November 03, 11:34am +0 CDT

Web Application Email Sending API Marketing Site (www.myemma.com) Support Hub Email Campaigns Home Automated Mailings Audience Contacts and Groups Test Emails Segments Signup Form Editor Lightbox Form Editor Imports Email Editor Image and Document Libraries Landing Page Editor Response Collection Response Display Automation Workflow Editor Account Settings & Billing Exports

Nov-3, 11:34am +0 CDT

[closed]

We're currently investigating reports of the Emma app kicking users out and users being unable to log in, along with additional unexpected behaviors. We'll continue to update here.

Nov-3, 11:48am +0 CDT

We've implemented a solution and are currently monitoring to ensure the issue is resolved.

Nov-3, 12:03pm +0 CDT

This fix we deployed worked, and we're no longer seeing issues with log in errors. If you're continuing to have issues, try clearing your cache and cookies. If the issue persists after that, please reach out to our Support team for assistance.

Audience and Campaign tabs unavailable

November 02, 2:16pm +0 CDT

Web Application Audience Contacts and Groups Segments Signup Form Editor Lightbox Form Editor Imports Email Editor Image and Document Libraries Landing Page Editor

Nov-2, 2:16pm +0 CDT

[closed]

We're receiving reports that the Audience and Campaign tabs in certain accounts are not loading. Our team is investigating the issue now, and we will provide updates as we have them.

Nov-2, 2:33pm +0 CDT

Our teams have identified the issue and are pushing out a fix. Things are beginning to return to normal.

Nov-2, 3:05pm +0 CDT

This incident has been resolved.