All Systems Operational

Service Status

All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal
All systems normal

Past Incidents

Last Week
Web Application Account Settings & Billing
Sep-28, 2:30pm +0 CDT
[closed]

We are currently investigating an issue where users that have SMS-based 2FA setup for login are not receiving their codes.

Sep-28, 3:20pm +0 CDT

Our teams have found that this is a provider-related issue affecting users that are on Verizon Wireless networks. They are continuing to work towards a resolution.

If you are an affected user and need assistance logging into Emma; please go to our Support Hub and use the GET SUPPORT option to reach out.

Sep-28, 3:36pm +0 CDT

We are seeing a return to normal SMS delivery of these 2FA codes for affected users.

We will continue to monitor our systems and will provide an update when it is fully resolved.

Sep-28, 4:10pm +0 CDT

The incident is now resolved.

September 26, 7:00pm +0 CDT
Web Application Email Sending API Marketing Site (www.myemma.com) Support Hub Email Campaigns Home Automated Mailings Audience Contacts and Groups Test Emails Segments Signup Form Editor Lightbox Form Editor Imports Email Editor Image and Document Libraries Landing Page Editor Response Collection Response Display Automation Workflow Editor Account Settings & Billing Exports
Sep-26, 7:00pm +0 CDT
[closed]

We will be conducting routine maintenance on the app September 26, 2023 at 7pm Central.  The maintenance will run for two hours, and we are expecting the app to be unavailable for 10-20 minutes during this time.  Scheduled campaigns will continue to send during this timeframe. 

Sep-26, 9:25pm +0 CDT

The scheduled maintenance has been completed

Week of 09/10/2023
September 15, 10:00pm +0 CDT
Support Hub
Sep-15, 10:00pm +0 CDT
[closed]

The Emma Support Hub will be undergoing routine maintenance this Saturday, Sept. 16, 2023 around 8pm Central.  During this time, the site will be unavailable for a few hours.

Sep-16, 2:00am +0 CDT
The scheduled maintenance has been completed.
September 11, 9:15am +0 CDT
Web Application Home Audience Contacts and Groups Segments Signup Form Editor Lightbox Form Editor Imports Email Editor Image and Document Libraries Landing Page Editor Response Collection Response Display Automation Workflow Editor Account Settings & Billing Exports
Sep-11, 9:15am +0 CDT
[closed]

We're receiving reports of the app responding slower than normal.  We're currently investigating the issue and will provide an update soon.

Sep-11, 10:50am +0 CDT

The app appears to be functioning normally again, and we are continuing to monitor this issue.

Sep-11, 12:04pm +0 CDT
This incident has been resolved. If you continue experiencing issues, please clear your cache and cookies.
Week of 09/03/2023
September 05, 7:00pm +0 CDT
Web Application Email Sending API Email Campaigns Home Automated Mailings Audience Contacts and Groups Test Emails Segments Signup Form Editor Lightbox Form Editor Imports Email Editor Image and Document Libraries Landing Page Editor Response Collection Response Display Automation Workflow Editor Account Settings & Billing Exports
Sep-5, 7:00pm +0 CDT
[closed]

Emma will be performing database updates on Tuesday, September 5th from 7pm-9pm central.

During this window, we expect downtime of up to 20mins, and users may not be able to log in to our application or navigate within the app.

We also expect that our API, Integrations, Email Sending, and Response data collection will be affected, but services will return to normal after the expected downtime.

Sep-5, 9:00pm +0 CDT
The scheduled maintenance has been completed.