9/15/21 -- Issue with messages receiving soft-bounce code in error

Incident

September 15, 5:40pm +0 CDT

Status: closed

Start: September 15, 2:00pm +0 CDT

End: September 15, 4:32pm +0 CDT

Duration: 2 hours 32 minutes

Affected Components:

Web Application Email Sending Email Campaigns Test Emails Response Collection

Update

September 15, 2:00pm +0 CDT

This afternoon, we began receiving reports of messages receiving a soft-bounce due to a database issue.

The issue has been resolved, and we are currently looking into the cause and scope of the issue to determine any further actions.

Stay tuned for additional information.

Update

September 15, 3:07pm +0 CDT

We've identified the cause of the incident and a fix has been implemented.

During the incident some audience members were moved into Error status, and we are currently working to move them back to Active.

Stay tuned for additional information.

Resolved

September 15, 4:32pm +0 CDT

Audience members that were incorrectly moved to Error status during today's incident have been returned to Active status.

Feel free to create a segment or group from those contacts that bounced and re-send your mailing to them.

Thank you for your patience!

- Emma

Update

September 15, 5:40pm +0 CDT

Audience members that were incorrectly moved to Error status during today's incident have been returned to Active status.

Feel free to create a segment or group from those contacts that bounced and re-send your mailing to them.

Thank you for your patience!

- Emma