September 15, 2:00pm

This afternoon, we began receiving reports of messages receiving a soft-bounce due to a database issue. 

The issue has been resolved, and we are currently looking into the cause and scope of the issue to determine any further actions. 

Stay tuned for additional information.

September 15, 3:07pm

We've identified the cause of the incident and a fix has been implemented.

During the incident some audience members were moved into Error status, and we are currently working to move them back to Active.

Stay tuned for additional information.

September 15, 5:40pm

Audience members that were incorrectly moved to Error status during today's incident have been returned to Active status. 

Feel free to create a segment or group from those contacts that bounced and re-send your mailing to them. 

Thank you for your patience!

- Emma