10/20/21 -- Issues loading Emma App
Disruption
October 20, 4:41pm
10/20/21 -- Issues loading Emma App
Status: closed
Start:
October 20, 1:27pm
End:
October 20, 4:41pm
Duration: 3 hours 13 minutes
Affected Components:
Web Application
Email Sending
API
Marketing Site (www.myemma.com)
Support Hub
Email Campaigns
Home
Automated Mailings
Audience Contacts and Groups
Test Emails
Segments
Signup Form Editor
Lightbox Form Editor
Imports
Email Editor
Image and Document Libraries
Landing Page Editor
Response Collection
Response Display
Automation Workflow Editor
Account Settings & Billing
Exports
Update
October 20, 1:27pm
October 20, 1:27pm
We have been seeing reports of issues loading the Emma application. We are looking into the issue now and will update when we have more information.
Update
October 20, 2:10pm
October 20, 2:10pm
Our teams have identified the source of the issue and are in-process with a resolution. We will continue to post updates as we have more information.
Update
October 20, 2:59pm
October 20, 2:59pm
A fix was deployed to restore app loading and navigation; we are continuing to test and monitor, and we will post an update as we have more information.
Resolved
October 20, 4:41pm
October 20, 4:41pm
The fix deployed worked and we have confirmed we are caught up and fully operational. Thank you.
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