11/3/2021 -- Getting reports of Import issues in application

Performance
November 03, 11:59am

11/3/2021 -- Getting reports of Import issues in application

Status: closed
Start: November 03, 10:17am
End: November 03, 11:59am
Duration: 1 hour 42 minutes
Affected Components:
Web Application Imports
Update

November 03, 10:17am

November 03, 10:17am

We are investigating reports of import issues within the Emma application. We are seeing an error message, "This import failed because of an unexpected exception."

We will update when we get more information. 

Update

November 03, 10:36am

November 03, 10:36am

Our engineering teams have identified the source of the issue and are in-process with a resolution.

We will continue to update as we get more information.

Update

November 03, 11:42am

November 03, 11:42am

Our engineering teams have pushed out a fix and are monitoring its progress.

We will continue to update as we get more information.

Resolved

November 03, 11:59am

November 03, 11:59am

This issue is now resolved.

Any imports that failed to complete during this timeframe will need to be redone.

Thank you for your understanding in this matter!